Privacy Policy

IT Your Service is operated by XE Technologies Pty Ltd ("we", "us", "our"). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect personal information.

What information we collect

We collect personal information you provide when:

• Submitting a contact or audit enquiry form on this website (name, email, phone, business name, and information about your business processes)
• Emailing or calling us directly
• Entering into a services agreement with us

We also use Google Analytics 4, Cloudflare Analytics, and Meta Pixel to understand how people find and use this website. These services may receive information such as your IP address, browser details, referring page, pages visited, and campaign information.

Meta Pixel

Meta Pixel helps us measure advertising results and understand which website visits lead to an enquiry. It records page visits and successful form submissions. We do not send the name, email address, phone number, written message, or audit answers you enter into our forms to Meta.

Meta may process this information outside Australia and may connect it with information associated with its services. You can limit advertising tracking through your browser settings and the advertising preferences available in your Meta account.

How we use your information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested
• Send you quotes, proposals, and project communications
• Improve our website and services
• Meet our legal and contractual obligations

We do not use your personal information for unsolicited marketing. We do not sell or rent your information to third parties.

Disclosure of information

We may share your information with:

• Service providers who assist in operating our business, including email hosting, analytics, advertising measurement, and document management
• Regulatory or law enforcement bodies if required by law

Some service providers, including Google and Meta, may process technical website information outside Australia. We take reasonable steps to use reputable providers and limit the information shared to what is needed for the stated purpose.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS. Form submissions are transmitted securely and stored on Australian servers.

Access and correction

You have the right to access and correct the personal information we hold about you. To make a request, contact us at [email protected]. We will respond within 30 days.

Cookies

This website uses cookies and similar technologies for analytics and advertising measurement through Google Analytics 4 and Meta Pixel. You can restrict cookies and tracking through your browser and account settings. Essential site functionality does not require these technologies.

Contact

For privacy-related enquiries or complaints, contact us at:

• Email: [email protected]
• Phone: +61 468 011 734

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date of last update.