Workflow automation that keeps customer work moving.
We connect the software you already use and automate repetitive work, so enquiries, follow-ups, records, and accounts keep moving without constant manual updates.
Works with your existing tools
Don't see your software on this list? If it lets you connect to other programs, we can usually still hook it up.
per week
live
to replace
Free 45-minute workflow audit
We map your current processes and show you exactly where your team is losing time, at no cost and no obligation.
Start the audit →Keep routine customer work moving when your team is busy.
AI agents can respond to enquiries, organise inboxes, manage reminders, and follow up quotes or invoices. Your team sets the boundaries and takes over when a request needs judgement.
Compare AI AgentsAI SMS Assistant
Reply to new enquiries, collect the useful details, and alert your team when a customer is ready.
AI Email Assistant
Sort incoming messages, prepare routine replies, and send each request to the right person.
AI Phone Receptionist
Answer routine calls, collect caller details, and pass urgent conversations to your team.
Quote Follow-up Automation
Check open quotes, send polite reminders, and flag customers who are ready to proceed.
Add AI where it solves a specific problem.
We use artificial intelligence where understanding language or preparing content creates value, and dependable rules where the outcome must be exact. Every implementation defines approved data, escalation paths, human review, and what happens when the system is uncertain.
Connect the software your business already uses.
Most small businesses use five or more software tools, and almost none of them talk to each other. The gap between systems gets filled by your team: copying, pasting, re-entering, emailing, and waiting.
Industry data
23%
of small business payroll is spent on tasks that could be automated, according to the McKinsey Global Institute
A typical day without automation
Order comes in on Shopify
Notification arrives. Someone has to act on it.
Manually copied into spreadsheet
Name, address, items, quantities: typed again.
Email sent to warehouse or supplier
Waiting for confirmation. Risk of it getting lost.
Re-entered into Xero manually
Same data. Third time. One typo breaks the books.
With IT Your Service: none of this happens
Order in Shopify automatically flows to your warehouse system and Xero. No human in the middle.
Five ways workflow automation reduces manual work.
Every service starts with understanding your specific workflows. We don't sell packages, we solve specific problems.
See all services →Start here if you're not sure what to automate. We audit your current workflows, identify the highest-value opportunities, and surface potential risks in your existing systems before they become problems. We then give you a clear implementation roadmap before you spend anything on development.
This is particularly useful for businesses that know they're wasting time on admin but can't pinpoint exactly where the bottleneck is, or that suspect their current systems may have gaps or vulnerabilities they haven't accounted for yet.
We build the connections between your programs so your whole software stack works as a single system. When a record is created in one tool, it automatically appears in the others, correctly and instantly.
We work with platforms including Salesforce, Xero, MYOB, HubSpot, Shopify, WooCommerce, and custom internal systems.
We set up customer enquiry support, automatic document creation, email handling, and request sorting around the way your team already works.
We only recommend a change when the time and cost savings are clear.
After your automation goes live, we monitor it. When one of your programs changes how it works, when your business processes change, or when a new tool enters your stack, we keep everything running without you needing to think about it.
Monthly monitoring with proactive alerts. No technical staff required on your end.
We build custom features and extensions inside the platforms you already use: Salesforce, Dynamics 365, Aircall, and others. New fields, automated flows, dashboards, and API extensions built for the way your team works.
If your platform is almost right but keeps falling short in specific areas, custom development is usually the answer.
"We were spending 8 hours a week just on admin. Booking confirmations, job sheets, invoices, all manual. Now it runs itself."Jake D., Director, Greenline Plumbing
What we automated
- → Job booking confirmation emails sent automatically from ServiceM8
- → Completed jobs automatically invoiced in Xero with correct line items
- → New client records automatically copied across to the customer system and accounting
- → Weekly job summary report auto-generated and emailed to the director
Who we work with.
We've built automation for businesses across Australia in these industries. Each has different tools and different pain points, and we know them well.
From first conversation to working automation.
Four steps. Fixed timeline. No surprises on cost or scope.
Free Workflow Audit
45 minutes. We map your current processes and identify where your team loses the most time. No pitch, no pressure: just an honest assessment.
Day 0
Fixed-Price Proposal
Within 3 business days, you receive a clear scope and a fixed price. No hourly billing, no scope creep. You know exactly what you're getting and what it costs.
Day 3–5
Build & Test
We build the integrations and automations, test them against your real data, and show you how to verify everything's working. You're involved every step of the way, not left guessing what we did.
Week 1–4
Handover & Support
Full documentation. We walk your team through what was built and how to use it. Managed monitoring continues so it keeps running as your tools and processes evolve.
Day 30+
Things people usually ask first.
If your question isn't here, call us on +61 468 011 734 or send us an email.
An IT person manages computers and networks. We specialise in connecting your software and automating workflows: a different skill. We're also project-based and fixed-price, not an ongoing salary or retainer with unclear deliverables.
No. We build around what you already have. Our job is to make your existing tools work together, not to sell you a new system. If your current software lets you connect to other programs, we can usually connect it too.
Projects range from $1,000 to $5,000 depending on the complexity and number of integrations involved. Every project is quoted at a fixed price upfront, so no hourly billing and no surprises at the end. Most clients earn that cost back within the first month from the time they save alone.
Most projects go live within 30 days. Simpler single-integration projects can be live in under two weeks. We give you a specific timeline in the proposal and stick to it.
Software platforms change how they work sometimes, and when they do, connected automations can need a small adjustment. Our Managed Services plan covers this: we keep an eye on your automations and handle any platform changes before they cause problems. All projects include 30 days of free support after launch.
Yes. We serve businesses across Australia and New Zealand. All engagements are conducted remotely, so we don't need to be on-site to do this work.
If your team regularly copies data from one system to another, if you're re-entering the same information in multiple places, or if information falls through the gaps between your tools, automation will help. Book a free audit and we'll tell you honestly whether it's worth the cost. Some businesses aren't ready yet, and we'll tell you that too.
Workflow automation is software doing repetitive tasks for you, without anyone having to do them by hand. When you automate a workflow, one event (like a new Shopify order) sets off a series of actions (like creating an invoice in Xero and notifying your warehouse), all without anyone lifting a finger. IT Your Service specialises in building these automated workflows for small and medium businesses in Australia.
Find the workflow costing your team the most time.
Book a free 45-minute workflow audit. We'll map your current processes, identify the biggest time sinks, and show you what automation would actually look like for your specific business. No obligation.
No commitment required
The audit is free. We'll tell you honestly if automation will help, and if it won't.
Response within one business day
We take every enquiry seriously. You won't wait a week to hear back.
Australia & New Zealand
We work remotely across both countries. No on-site visits required.
Fixed-price projects
Every project is quoted upfront. $1,000–$5,000 depending on scope.