Industry 02

Healthcare & Allied Health

Booking systems, clinical records, referrals, and billing rarely talk to each other in a health practice. We build the connections, so practitioners can focus on patients, not paperwork.

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Common admin pain points we hear from health practices

  • New patient referral arrives → manually entered into booking system and clinical record
  • Appointment completed → invoice manually created and sent
  • Patient doesn't confirm → someone calls manually to chase
  • Recall dates → checked manually in the clinical record

Common automations for health practices

Appointment reminders

SMS and email reminders sent automatically 48 and 24 hours before appointments. Confirmation responses update the booking system.

Referral intake

Incoming referrals (email, fax-to-email, portal) automatically create patient records and schedule intake calls.

Post-appointment billing

Completed appointments trigger invoices in Xero or MYOB automatically, with the correct item numbers and fees already filled in.

Recall campaigns

Patients due for follow-up at a set interval receive automated outreach. Reception doesn't need to check records by hand.

New patient onboarding

Intake forms, welcome emails, and pre-appointment preparation instructions sent automatically at the right times.

Waitlist management

When an appointment is cancelled, the waitlist is notified automatically and the slot offered in sequence.

Tools we connect for health practices

Cliniko Halaxy Nookal Xero MYOB HotDoc Mailchimp Gmail SMS platforms

We work within HIPAA and Australian Privacy Principles requirements. All integrations are scoped with data security and patient privacy as a primary constraint.

Give your practitioners back their time.

Book a free audit and see what your specific practice can automate.

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