Human handoff
Your team stays in control
Negative feedback, complaints, service problems, and customers requesting personal contact are sent straight to your team.
AI agent for service businesses
Customer re-engagement and review requests at the right time
Customer re-engagement automation contacts customers after a completed service, requests feedback, and reconnects when another visit may be due. AI handles language and variable requests, while fixed rules control approvals, system updates, stopping conditions, and handover to your team.
Book a Free Workflow AuditThe problem
Why enquiries and routine work get missed
Happy customers are valuable, but review requests and return reminders are easy to forget when the team is focused on current work.
What it does
- ✓Sends a check-in after completed work
- ✓Directs positive feedback to your preferred review page
- ✓Sends return reminders based on service timing
- ✓Stops messages when a customer opts out or needs help
Example
How it could work
A customer completes an annual air-conditioning service. They receive a satisfaction check, then a review request if everything went well. Eleven months later they receive a service reminder.
Clear boundaries
AI where it helps, fixed rules where they are safer
The AI agent can understand language or prepare a response, while approvals, data access, stopping rules, and escalation paths remain explicit. Read about our AI integration services and workflow automation services.
Works with the tools you already use
We connect the agent to suitable systems in your current setup. You do not need to replace everything to get started.
Choose the support that suits you
Fixed-price setup
We agree on the process, build it, test it, document it, and hand it over.
Ongoing support
We monitor the service, handle changes, and improve it as your process develops.
Common questions
The review request stops and your team receives the feedback so a person can respond.
Yes. Opt-out requests are recorded and respected across future messages.
They can come from the service type, purchase date, customer record, or a rule agreed with your team.
See where this could save time in your business
Tell us how work moves through your team. We will identify the best place to start and explain what a practical setup would involve.
Book a Free Workflow Audit