Human handoff
Your team stays in control
Your team steps in when a customer asks for advice, has an unusual request, raises a complaint, or is ready for a quote.
AI agent for service businesses
Automated SMS responses for new enquiries
An AI SMS assistant replies to new enquiries, asks practical questions, records the answers, and alerts your team when a customer needs help. AI handles language and variable requests, while fixed rules control approvals, system updates, stopping conditions, and handover to your team.
Book a Free Workflow AuditThe problem
Why enquiries and routine work get missed
A customer often contacts several businesses at once. If your team is busy on a job, their message can sit unanswered until the opportunity has gone elsewhere.
What it does
- ✓Sends a prompt first reply using your preferred wording
- ✓Asks practical questions such as location, timing, and service needed
- ✓Records answers in your customer system
- ✓Alerts the right person when a lead is ready for a conversation
Example
How it could work
A plumbing enquiry arrives after hours. The customer receives a reply, confirms the suburb and problem, and shares a suitable callback time. The office starts the next day with a complete enquiry instead of a missed message.
Clear boundaries
AI where it helps, fixed rules where they are safer
The AI agent can understand language or prepare a response, while approvals, data access, stopping rules, and escalation paths remain explicit. Read about our AI integration services and workflow automation services.
Works with the tools you already use
We connect the agent to suitable systems in your current setup. You do not need to replace everything to get started.
Choose the support that suits you
Fixed-price setup
We agree on the process, build it, test it, document it, and hand it over.
Ongoing support
We monitor the service, handle changes, and improve it as your process develops.
Common questions
Yes. We write the conversation around your normal tone, services, opening hours, and follow-up process.
Yes. The conversation can stop and alert your team whenever a customer needs personal help.
Yes. You decide when replies are available and when the conversation should wait for your team.
See where this could save time in your business
Tell us how work moves through your team. We will identify the best place to start and explain what a practical setup would involve.
Book a Free Workflow Audit