Case Study · Hospitality

Rostering, ordering, and reporting, all automated.

"Our managers actually have time to manage now. The daily admin used to eat the first two hours of every shift."
Operations Manager, AU79 Cafe

Time saved

2 hrs/manager

Live in

21 days

Workflows built

4

New software

$0

The business

AU79 Cafe operates multiple locations with a management team responsible for daily operations. Each manager was spending the first two hours of every shift on admin: checking the previous day's sales report, placing stock orders, sending out the day's roster to staff, and reviewing labour costs.

The tools were all in place: a till system, a scheduling platform, and a supplier ordering portal. But none of them talked to each other.

The problem

Every morning, each site manager was manually:

  • Pulling sales numbers from the till and building a daily report in a spreadsheet
  • Comparing stock levels (estimated) against sales and creating manual purchase orders
  • Sending the day's roster to staff individually via text or email
  • Compiling a weekly labour vs. revenue summary for head office

With three managers across multiple locations, this was 6+ hours of combined admin per day.

What we built

01. Automated daily sales report

Each morning at 7am, a sales summary for the previous day is automatically pulled from the till, formatted, and emailed to each site manager and the operations team. No spreadsheet, no manual pulling it all together.

02. AI-assisted stock ordering

Based on how fast items are selling, purchase orders are automatically drafted and sent to suppliers when stock runs low. Managers review and approve them rather than building orders from scratch.

03. Roster distribution automation

Published rosters from the scheduling tool are automatically sent to each staff member via SMS and email at the start of each week. No manager action required once the roster is published.

04. Weekly labour vs. revenue summary

Every Sunday evening, a labour cost vs. revenue summary is put together automatically from the scheduling and till systems and sent to head office. Previously took 45 minutes per site per week.

The result

From week one after launch, managers consistently reported saving their first 2 hours of each shift. The morning reporting workflow alone eliminated 45 minutes per manager per day.

Head office noted that the weekly labour summary became more accurate immediately. Small errors in manual compilation used to be common, and the automated version pulls directly from source data.

"The first Monday after launch, I got to the café and the report was already in my inbox. I didn't have to do anything. It's the kind of thing you don't realise how much time it was taking until it stops."
Site Manager, AU79 Cafe

Project details

Industry

Hospitality

Workflows built

4 automated workflows

Project type

AI Enablement + Integration

Delivery time

21 days

Platforms

Till system, scheduling, email, SMS

Ongoing

Managed Services plan

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