Human handoff
Your team stays in control
Urgent work, complaints, complex advice, and callers who ask for a person are transferred or scheduled for a callback.
AI agent for service businesses
An AI phone answering service for busy teams
An AI receptionist for small business answers common calls, collects caller details, and passes urgent or valuable conversations to your team. AI handles language and variable requests, while fixed rules control approvals, system updates, stopping conditions, and handover to your team.
Book a Free Workflow AuditThe problem
Why enquiries and routine work get missed
Service teams cannot always answer while driving, working with customers, or handling another call. Missed calls often become missed work.
What it does
- ✓Answers with your business name and approved greeting
- ✓Collects contact details and the reason for the call
- ✓Answers routine questions from your approved information
- ✓Transfers or records calls according to your rules
Example
How it could work
A customer calls while the office is closed. Their details and service request are collected, urgent jobs follow the emergency process, and routine requests appear in the morning callback list.
Clear boundaries
AI where it helps, fixed rules where they are safer
The AI agent can understand language or prepare a response, while approvals, data access, stopping rules, and escalation paths remain explicit. Read about our AI integration services and workflow automation services.
Works with the tools you already use
We connect the agent to suitable systems in your current setup. You do not need to replace everything to get started.
Choose the support that suits you
Fixed-price setup
We agree on the process, build it, test it, document it, and hand it over.
Ongoing support
We monitor the service, handle changes, and improve it as your process develops.
Common questions
Yes. You choose which calls are transferred immediately and which calls become callback requests.
It can share prices that you have approved. Anything that needs a custom quote goes to your team.
Yes. The greeting, questions, answers, and transfer rules can change as your business changes.
See where this could save time in your business
Tell us how work moves through your team. We will identify the best place to start and explain what a practical setup would involve.
Book a Free Workflow Audit